IU NOC - Support
NOC technicians are available twenty-four hours a day, seven days a week. Telephone contact is preferred and most immediate means of reporting any type of network problem, question, or emergency with a email (if possible) with all details and troubleshooting steps taken. Calls are immediately logged as an incident in the trouble ticket system with event history, contact information, resolution details, and follow up procedures.
- Contact Us. Contact information for the IU NOC
- Trouble Tickets. View IU Trouble Tickets
- GRNOC Customer Impact Guidelines. Guidelines the GRNOC uses to prioritize trouble tickets
- Search. Search the entire IU NOC site
