Supported by the GlobalNOC at Indiana University

Support

NOC technicians are available twenty-four hours a day, seven days a week. Telephone contact is preferred and most immediate means of reporting any type of network problem, question, or emergency with a email (if possible) with all details and troubleshooting steps taken. Calls are immediately logged as an incident in the trouble ticket system with event history, contact information, resolution details, and follow up procedures.

 

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